Gwasanaeth
Gwasanaeth ha skoodhyans
Fat y hwra skoodhyans oberi, fat y hwren ni klassa kudynnow ha fat yw akordys nivelow gonis.
Model skoodhya
Gweres a dheu dhyworth an ynjynoryon a dhesin hag a dhrehav agan restransow. Ouryow gweres, kostennow uptime hag ambosow gorthebans a veu settyes y'n kevambos rag heveli orth an omrians.
Kanol skoodhya: support@rodmena.co.uk · pellgowser ha SMS: +44 7537 179434.
Styryansow sevureth
| Poos | Definicyon |
|---|---|
| Severity 1: critical | An system askorrans war-nans po na yllir y dhevnydhya, heb fordh-dro vyth kavadow |
| Severity 2: major | Difykans a vri po porpos a vri gwannhes; y hyll bos fordh-dro |
| Severity 3: minor | Effeyth fin, ankombrynsi po kudynn afinus |
| Severity 4: question | Govynnow fatel wul, govynnow a-dro dhe nasow ha skrifennow |
Targetys gorthyp ha digolm a-dreus dhe bub poester, ambosow uptime ha'gas euryow skoodhya yw styrys yn pub ambos handskrifys po rol SLA.
Fenestri mentenans
Planned maintenance is scheduled outside agreed business hours wherever possible and announced in advance. Emergency security patching may take place at short notice, and customers are notified.
Kworra yn-gwrians ha trenyans
Yma pub omgemeryans ow talleth gans towl gweythyans ystynnys a gomprehend arhwilans pennweyth, disployans, treusperthans data pan vo edhomm, ha trenyans praktik rag agas para. Yma skrifennow yn pub dyllans, ha'n folen exit & portability a dhispleg an daskor mar kwytti.
Stat a'n servis yn fyw: an bord stat war uptime.systems.